Frequently Asked Questions
Find answers to common questions about our products, quality standards, ordering, shipping, research, and more.
Ordering & Payment
Browse our product catalog at www.puritidesbiolabs.com, select the items you need, and add them to your cart. Proceed to checkout, enter your shipping and payment details, and confirm your order. You'll receive an email confirmation immediately after placing your order.
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal. All transactions are processed through secure, encrypted payment gateways to protect your financial information. We do not store any card details on our servers.
Orders may be modified or cancelled within 1 hour of placement. After this window, orders enter processing and cannot be changed. Contact us immediately at info@puritidesbiolabs.com or call (307) 419-7144.
Yes. We offer competitive bulk pricing for research institutions and high-volume customers. Contact us at info@puritidesbiolabs.com with your product requirements and quantities for a custom quote.
Shipping & Delivery
Orders are processed and dispatched within 0β2 business days. A tracking number will be emailed once your order ships. Standard domestic delivery typically arrives within 2β5 business days after dispatch.
Currently, Puritides Bio Labs ships within the United States only. International availability may expand in the future. Contact us at info@puritidesbiolabs.com for the latest information.
Yes. All orders are shipped in plain, professional packaging with no external labeling that identifies the contents. Temperature-sensitive products include appropriate cold-chain materials to maintain integrity throughout transit.
Once your order ships you'll receive a tracking number via email. You can also log into your account at www.puritidesbiolabs.com to view real-time order status.
Quality & Testing
Yes. All Puritides Bio Labs products are tested by independent, accredited third-party laboratories. COAs are publicly available on our website so you can verify purity and identity before every order.
All peptides are held to a minimum of β₯ 99% purity, verified through HPLC and Mass Spectrometry analysis. Any batch that does not meet our standards is rejected and never shipped.
COAs are available under the COA's section in our navigation. If you need a specific batch document, contact us at info@puritidesbiolabs.com and we'll send it promptly.
Every product goes through: synthesis in a GMP-compliant USA facility β Mass Spectrometry identity confirmation β HPLC purity verification β Certificate of Analysis documentation β public COA availability before sale.
Research Information
- Short-term: 2β8Β°C (refrigerator).
- Long-term: β20Β°C or below (freezer). Stable for years.
- Keep vials tightly sealed, away from light and moisture.
- Once reconstituted, store at 2β8Β°C and use within the recommended timeframe.
Our peptides are supplied in lyophilized (freeze-dried) powder form, which preserves stability and potency during shipping and storage until reconstitution in a laboratory setting.
Visit the Learn section of our website for educational articles, research guides, and science-based information about peptides and laboratory research.
The Research Library is found under the Learn menu on our website. For specific topics, reach us at info@puritidesbiolabs.com.
Affiliate Program
Visit the Affiliate page on our website and complete the application. Once approved, you'll receive a unique referral link and access to your personal affiliate dashboard.
Commissions are calculated on qualifying sales through your referral link and issued on a regular schedule via your chosen payout method. Full details are available in your affiliate dashboard.
Yes. Full details on the minimum payout threshold are available in your affiliate dashboard after approval. For specific questions contact us at info@puritidesbiolabs.com.
Log into your account at www.puritidesbiolabs.com and navigate to the Affiliate section. Your dashboard shows referral links, click data, conversions, commission history, and payout status.
Account & Support
- π (307) 419-7144 β MonβFri, 9:00 AM β 7:00 PM EST
- π§ info@puritidesbiolabs.com
- π www.puritidesbiolabs.com/pages/contact
Log into your account and navigate to Account Settings to update your name, email, shipping addresses, and payment preferences. Contact support if you experience any issues.
We respond to all emails within one business day. For urgent matters call us at (307) 419-7144 during business hours (MonβFri, 9:00 AM β 7:00 PM EST).
For tracking, damages, cancellations, or missing items, contact us at info@puritidesbiolabs.com or call (307) 419-7144. Please have your order number ready for faster assistance.
Still have questions?
Our team typically responds within one business day.
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